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Soft Patient Collections

Soft Collections

As part of giving quality practice management service, we can take over soft collections and assumes responsibility in contacting involved parties to keep track of lagging payment.

Organizing delinquent accounts without risking your relationship with patients is essential in keeping them. Our experts are trained how to handle calls, fix misunderstanding, clarify account balance, resolve disputes, explain all payment options, and confirm debts. Tact is needed to maintain your office’s image when pursuing debts. You need not stress yourself on ways how to handle medical collections.

How is this achieved?

We comply with all FCRA guidelines. Making telephone calls to patients, insurance companies, guarantors, attorneys, etc. is taken to verify statement received by the patient. Then, a constant reminder is given so that patients will understand that non-payment is financially and legally unhealthy. Suitable payment arrangements will be arranged so as to avoid debt. The process can be long.

When you want to succeed in your practice, dealing with the soft collection is necessary. However, you don’t need to do it yourself. Let us handle all the hassle!

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